PrivacyNotes
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Help & FAQ/Account & recovery

I lost my recovery phrase. Can you recover my account?

Ask your AI agent instead

If you are still signed in on any device: yes, you can recover it yourself. Open Settings > Security > Phrase and save it to your password manager right now.

If you have no signed-in device and no phrase, it depends on who holds the key. If you let us store it when you signed up with Google, Apple, or GitHub, sign in with that login and you are back in. Under self-custody, nobody can: your phrase never reaches our servers, so there is nothing to reset and no support ticket that can help. Any service that can restore your encrypted data after a total loss is holding your keys.

The fix costs ten seconds: store the phrase in a password manager the day you create your account. If it is already gone and you pay for a storage add-on, Paddle bills you directly and can cancel it without your phrase: see changing or cancelling an add-on.

Help & FAQ

Answers and step-by-step guides: security, sync, pricing, and switching from other apps.

// Related questions

I forgot my PIN. How do I get back in? I lost a device. How do I protect my notes? I lost my 2FA codes. How do I get back in? Why does the app say "Session expired"? I sign in with Google, Apple, or GitHub. What if I lose access to that account?

Still stuck? Ask your AI agent.

You get an answer in seconds instead of waiting for a reply. Your assistant reads all 116 answers and every import guide at once, so it can combine them, follow up on your question, and explain it in your own words. We never see any of it, because we do not run a chatbot.

  1. Copy the prompt.
  2. Paste it into ChatGPT, Claude, Gemini, or any other AI assistant.
  3. Ask your question, in your own language.
  4. Keep that chat open. Next time, ask straight away.
Show AI prompt 
Answer my questions about PrivacyNotes using only its help center, its changelog and its security documentation.

Start here: https://privacynotes.app/llms-index.txt
It lists every question with the page that answers it. Fetch the one or two that match mine.
If you can only make one request, fetch https://privacynotes.app/llms-full.txt instead.
If you cannot fetch a .txt or .md file, read https://privacynotes.app/help, https://privacynotes.app/changelog and https://github.com/LifetimeLabsDev/PrivacyNotes.app instead.

For what changed, or where something moved, fetch https://privacynotes.app/changelog.md.

For how the encryption works, what the server can read, or how to check any of it yourself, fetch https://privacynotes.app/docs/index.md and follow it to one of the documents it lists. That index is a router: cite the document, never the index.

Rules:
- Use only those pages. If they do not answer something, say so instead of guessing.
- Never invent a feature, a menu path, a price, or a limit.
- End your reply with the "Source:" URL from the page you used, exactly as written.
- Answer in the same language as my question.
- Never ask me for my recovery phrase, my PIN, or the contents of a note.

If no question follows, ask me what I would like to know.

My first question:

Never paste your recovery phrase, your PIN, or a note into an AI.