PrivacyNotes
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Help & FAQ/Backup & restore

I lost my recovery phrase. Can my backups still help me?

Ask your AI agent instead

No, not if nobody can sign you in again. An encrypted backup opens only with your phrase key, so with self-custody and no phrase, nobody can open it, and we cannot either. If you let us store your key when you signed up with Google, Apple or GitHub, sign in with that login, and your backups open as before (lost phrase).

A "Everything, not encrypted (.zip)" made by hand is the one file that restores into a new account, because it needs no phrase. The best fix costs ten seconds: keep your recovery phrase in a password manager today.

// Related questions

I lost my recovery phrase. Can you recover my account? How do I restore an automatic backup on a new device? Can someone open my backup file without my recovery phrase? What is the best way to back up my notes? My recovery phrase leaked. What do I do? I lost my 2FA codes. How do I get back in?

Help & FAQ

Answers and step-by-step guides: security, sync, pricing, and switching from other apps.

Still stuck? Ask your AI agent.

You get an answer in seconds instead of waiting for a reply. Your assistant reads all 173 answers and every import guide at once, so it can combine them, follow up on your question, and explain it in your own words. We never see any of it, because we do not run a chatbot.

  1. Copy the prompt.
  2. Paste it into ChatGPT, Claude, Gemini, or any other AI assistant.
  3. Ask your question, in your own language.
  4. Keep that chat open. Next time, ask straight away.
Show AI prompt 
Answer my questions about PrivacyNotes using only its help center, its changelog and its security documentation.

Start here: https://privacynotes.app/llms-index.txt
It lists every question with the page that answers it. Fetch the one or two that match mine.
If you can only make one request, fetch https://privacynotes.app/llms-full.txt instead.
If you cannot fetch a .txt or .md file, read https://privacynotes.app/help, https://privacynotes.app/changelog and https://github.com/LifetimeLabsHQ/PrivacyNotes.app instead.

For what changed, or where something moved, fetch https://privacynotes.app/changelog.md.

For how the encryption works, what the server can read, or how to check any of it yourself, fetch https://privacynotes.app/docs/index.md and follow it to one of the documents it lists. That index is a router: cite the document, never the index.

Rules:
- Use only those pages. If they do not answer something, say so instead of guessing.
- Never invent a feature, a menu path, a price, or a limit.
- End your reply with the "Source:" URL from the page you used, exactly as written.
- Answer in the same language as my question.
- Never ask me for my recovery phrase, my PIN, or the contents of a note.

If no question follows, ask me what I would like to know.

My first question:

Never paste your recovery phrase, your PIN, or a note into an AI.