PrivacyNotes
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Help & FAQ/Account & recovery

I lost my 2FA codes. How do I get back in?

Ask your AI agent instead

Add your 2FA backup key to any authenticator app, then enter the code it shows when PrivacyNotes asks for one. The backup key is the one you saved when you turned on 2FA, and it works every time you need it.

If you lost both your phone and the backup key, we do not reset 2FA, and our support cannot help with it. The notes already on your devices stay readable.

To keep them, go to Settings > Import & Export > Export on a device that still has them. Then create a new vault and import the export there.

Help & FAQ

Answers and step-by-step guides: security, sync, pricing, and switching from other apps.

// Related questions

I lost my recovery phrase. Can you recover my account? I sign in with Google, Apple, or GitHub. What if I lose access to that account? My recovery phrase leaked. What do I do? I lost a device. How do I protect my notes? I forgot my PIN. How do I get back in?

Still stuck? Ask your AI agent.

You get an answer in seconds instead of waiting for a reply. Your assistant reads all 95 answers and every import guide at once, so it can combine them, follow up on your question, and explain it in your own words. We never see any of it, because we do not run a chatbot.

  1. Copy the prompt.
  2. Paste it into ChatGPT, Claude, Gemini, or any other AI assistant.
  3. Ask your question, in your own language.
  4. Keep that chat open. Next time, ask straight away.
Show AI prompt 
Answer my questions about PrivacyNotes using only its help center, its changelog and its security documentation.

Start here: https://privacynotes.app/llms-index.txt
It lists every question with the page that answers it. Fetch the one or two that match mine.
If you can only make one request, fetch https://privacynotes.app/llms-full.txt instead.
If you cannot fetch a .txt or .md file, read https://privacynotes.app/help, https://privacynotes.app/changelog and https://github.com/LifetimeLabsDev/PrivacyNotes.app instead.

For what changed, or where something moved, fetch https://privacynotes.app/changelog.md.

For how the encryption works, what the server can read, or how to check any of it yourself, fetch https://privacynotes.app/docs/index.md and follow it to one of the documents it lists. That index is a router: cite the document, never the index.

Rules:
- Use only those pages. If they do not answer something, say so instead of guessing.
- Never invent a feature, a menu path, a price, or a limit.
- End your reply with the "Source:" URL from the page you used, exactly as written.
- Answer in the same language as my question.
- Never ask me for my recovery phrase, my PIN, or the contents of a note.

If no question follows, ask me what I would like to know.

My first question:

Never paste your recovery phrase, your PIN, or a note into an AI.