PrivacyNotes
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Help & FAQ/Pricing & Pro

How do I change or cancel my storage add-on?

Ask your AI agent instead

Settings > Storage is the control panel. Upgrading to a bigger package applies immediately, and the confirmation shows the exact prorated amount charged today before you commit; the renewal date does not move. "Cancel storage" keeps your extra space until the end of the period you already paid for. To move to a smaller package, cancel the current one and buy the smaller one when the period ends.

If your data still fits the remaining cap after expiry, that is the end of it; if not, nothing is deleted and the 90-day over-quota lifecycle begins. A failed renewal shows a banner with an "Update card" link to fix payment in Paddle.

Cancelling from outside the app works too, which is the answer when you cannot sign in. Paddle is our merchant of record and bills you directly: use the "Manage Subscription" link in your receipt email, or the support chat at paddle.net. A store build is the same idea, so cancel there in the store's own subscription settings.

Help & FAQ

Answers and step-by-step guides: security, sync, pricing, and switching from other apps.

// Related questions

What is free and what is Pro? How can a one-time payment fund a sync service forever? I bought Pro on one platform. Do I have it everywhere? Can my family share one account or one Pro purchase? Can I use PrivacyNotes at work, and is there a team plan?

Still stuck? Ask your AI agent.

You get an answer in seconds instead of waiting for a reply. Your assistant reads all 92 answers and every import guide at once, so it can combine them, follow up on your question, and explain it in your own words. We never see any of it, because we do not run a chatbot.

  1. Copy the prompt.
  2. Paste it into ChatGPT, Claude, Gemini, or any other AI assistant.
  3. Ask your question, in your own language.
  4. Keep that chat open. Next time, ask straight away.
Show AI prompt 
Answer my questions about PrivacyNotes using only its help center, its changelog and its security documentation.

Start here: https://privacynotes.app/llms-index.txt
It lists every question with the page that answers it. Fetch the one or two that match mine.
If you can only make one request, fetch https://privacynotes.app/llms-full.txt instead.
If you cannot fetch a .txt or .md file, read https://privacynotes.app/help, https://privacynotes.app/changelog and https://github.com/LifetimeLabsDev/PrivacyNotes.app instead.

For what changed, or where something moved, fetch https://privacynotes.app/changelog.md.

For how the encryption works, what the server can read, or how to check any of it yourself, fetch https://privacynotes.app/docs/index.md and follow it to one of the documents it lists. That index is a router: cite the document, never the index.

Rules:
- Use only those pages. If they do not answer something, say so instead of guessing.
- Never invent a feature, a menu path, a price, or a limit.
- End your reply with the "Source:" URL from the page you used, exactly as written.
- Answer in the same language as my question.
- Never ask me for my recovery phrase, my PIN, or the contents of a note.

If no question follows, ask me what I would like to know.

My first question:

Never paste your recovery phrase, your PIN, or a note into an AI.