PrivacyNotes
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App

Help & FAQ/Account & recovery

I forgot my PIN. How do I get back in?

Ask your AI agent instead

Nothing is lost, and you can clear the PIN yourself with your recovery phrase. The PIN is a screen gate rather than an encryption key: your notes are encrypted with keys derived from the phrase, so the phrase is what opens them. Tying encryption to four digits would mean a forgotten PIN destroyed data, and it never does here.

Wherever the app asks for the PIN, choose Forgot your PIN? and type your 12 words. It is on the lock screen, on a protected note, and in Settings > Security > PIN. The PIN clears on every device, and you can set a new one straight away. Biometric unlock is not affected.

// Read the source

THREAT_MODEL.mdPIN protection

Our source and documentation are on GitHub, in English.

Help & FAQ

Answers and step-by-step guides: security, sync, pricing, and switching from other apps.

// Related questions

I lost my recovery phrase. Can you recover my account? I lost a device. How do I protect my notes? I lost my 2FA codes. How do I get back in? Why does the app say "Session expired"? I sign in with Google, Apple, or GitHub. What if I lose access to that account?

Still stuck? Ask your AI agent.

You get an answer in seconds instead of waiting for a reply. Your assistant reads all 116 answers and every import guide at once, so it can combine them, follow up on your question, and explain it in your own words. We never see any of it, because we do not run a chatbot.

  1. Copy the prompt.
  2. Paste it into ChatGPT, Claude, Gemini, or any other AI assistant.
  3. Ask your question, in your own language.
  4. Keep that chat open. Next time, ask straight away.
Show AI prompt 
Answer my questions about PrivacyNotes using only its help center, its changelog and its security documentation.

Start here: https://privacynotes.app/llms-index.txt
It lists every question with the page that answers it. Fetch the one or two that match mine.
If you can only make one request, fetch https://privacynotes.app/llms-full.txt instead.
If you cannot fetch a .txt or .md file, read https://privacynotes.app/help, https://privacynotes.app/changelog and https://github.com/LifetimeLabsDev/PrivacyNotes.app instead.

For what changed, or where something moved, fetch https://privacynotes.app/changelog.md.

For how the encryption works, what the server can read, or how to check any of it yourself, fetch https://privacynotes.app/docs/index.md and follow it to one of the documents it lists. That index is a router: cite the document, never the index.

Rules:
- Use only those pages. If they do not answer something, say so instead of guessing.
- Never invent a feature, a menu path, a price, or a limit.
- End your reply with the "Source:" URL from the page you used, exactly as written.
- Answer in the same language as my question.
- Never ask me for my recovery phrase, my PIN, or the contents of a note.

If no question follows, ask me what I would like to know.

My first question:

Never paste your recovery phrase, your PIN, or a note into an AI.