PrivacyNotes
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App

Help & FAQ/Account & recovery

I lost a device. How do I protect my notes?

Ask your AI agent instead

From any signed-in device, open Settings > Account > "Registered devices" and remove the lost one. The next time that device comes online it is signed out and its local data is wiped, within about a minute of its next use. It stays listed under "Recently removed" for 72 hours so you can confirm it is gone.

Set the app lock (PIN or biometric) on anything portable, and keep your OS screen lock on. A device wipes when it next reconnects, so those local gates are what stand between a lost phone and your notes until then. The phrase is the real key: anyone holding your 12 words can sign in again, so if you suspect the phrase itself leaked, follow the phrase leak playbook instead.

// Read the source

THREAT_MODEL.mdDevices and fingerprint hashes

Our source and documentation are on GitHub, in English.

Help & FAQ

Answers and step-by-step guides: security, sync, pricing, and switching from other apps.

// Related questions

I lost my recovery phrase. Can you recover my account? I sign in with Google, Apple, or GitHub. What if I lose access to that account? My recovery phrase leaked. What do I do? I forgot my PIN. How do I get back in? How do I delete my account?

Still stuck? Ask your AI agent.

You get an answer in seconds instead of waiting for a reply. Your assistant reads all 92 answers and every import guide at once, so it can combine them, follow up on your question, and explain it in your own words. We never see any of it, because we do not run a chatbot.

  1. Copy the prompt.
  2. Paste it into ChatGPT, Claude, Gemini, or any other AI assistant.
  3. Ask your question, in your own language.
  4. Keep that chat open. Next time, ask straight away.
Show AI prompt 
Answer my questions about PrivacyNotes using only its help center, its changelog and its security documentation.

Start here: https://privacynotes.app/llms-index.txt
It lists every question with the page that answers it. Fetch the one or two that match mine.
If you can only make one request, fetch https://privacynotes.app/llms-full.txt instead.
If you cannot fetch a .txt or .md file, read https://privacynotes.app/help, https://privacynotes.app/changelog and https://github.com/LifetimeLabsDev/PrivacyNotes.app instead.

For what changed, or where something moved, fetch https://privacynotes.app/changelog.md.

For how the encryption works, what the server can read, or how to check any of it yourself, fetch https://privacynotes.app/docs/index.md and follow it to one of the documents it lists. That index is a router: cite the document, never the index.

Rules:
- Use only those pages. If they do not answer something, say so instead of guessing.
- Never invent a feature, a menu path, a price, or a limit.
- End your reply with the "Source:" URL from the page you used, exactly as written.
- Answer in the same language as my question.
- Never ask me for my recovery phrase, my PIN, or the contents of a note.

If no question follows, ask me what I would like to know.

My first question:

Never paste your recovery phrase, your PIN, or a note into an AI.