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Help & FAQ/Your data

I deleted files but my storage did not go down. Why?

Ask your AI agent instead

Your space is already free. The moment the delete syncs, those bytes stop counting against your quota, on the server as much as on this device. If the bar still shows the old figure, press the refresh icon beside it: that recounts from the server and leaves out everything queued for deletion. A device that was offline keeps its own last count until it catches up.

The "few days" the app mentions is about the encrypted file itself, not about your quota, and that wait is deliberate. Deleting a file from storage is permanent, with no trash to fish it back out of. A device that has not finished syncing holds an incomplete picture of your notes, so it could delete an image that another note still shows. A file therefore waits at least 24 hours, and only a device that has completed a clean sync removes it. The patience costs you nothing, because the space was credited the day you deleted.

Help & FAQ

Answers and step-by-step guides: security, sync, pricing, and switching from other apps.

// Related questions

Where is my data stored? Can I export my notes, or am I locked in? Can I print a note or save it as a PDF? What is the best way to back up my notes? How do I restore a backup?

Still stuck? Ask your AI agent.

You get an answer in seconds instead of waiting for a reply. Your assistant reads all 84 answers and every import guide at once, so it can combine them, follow up on your question, and explain it in your own words. We never see any of it, because we do not run a chatbot.

  1. Copy the prompt.
  2. Paste it into ChatGPT, Claude, Gemini, or any other AI assistant.
  3. Ask your question, in your own language.
  4. Keep that chat open. Next time, ask straight away.
Show AI prompt 
Answer my questions about PrivacyNotes using only its help center and its changelog.

Start here: https://privacynotes.app/llms-index.txt
It lists every question with the page that answers it. Fetch the one or two that match mine.
If you can only make one request, fetch https://privacynotes.app/llms-full.txt instead.
If you cannot fetch a .txt or .md file, read https://privacynotes.app/help and https://privacynotes.app/changelog instead.

For what changed, or where something moved, fetch https://privacynotes.app/changelog.md.

Rules:
- Use only those pages. If they do not answer something, say so instead of guessing.
- Never invent a feature, a menu path, a price, or a limit.
- End your reply with the "Source:" URL from the page you used, exactly as written.
- Reply in my language.
- Never ask me for my recovery phrase, my PIN, or the contents of a note.

If no question follows, ask me what I would like to know.

My first question:

Never paste your recovery phrase, your PIN, or a note into an AI.