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Help & FAQ/Pricing & Pro

What is the refund policy?

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30 days, no questions asked. If Pro is not for you, request a full refund within 30 days of purchase and it goes back to the original payment method. Customers in the EU additionally keep their statutory 14-day right of withdrawal.

Payments are processed by Paddle, our merchant of record, so refunds are handled by Paddle directly: reply to your purchase receipt email or visit paddle.net. The full policy lives in the terms of service.

Help & FAQ

Answers and step-by-step guides: security, sync, pricing, and switching from other apps.

// Related questions

What is free and what is Pro? How can a one-time payment fund a sync service forever? I bought Pro on one platform. Do I have it everywhere? Can my family share one account or one Pro purchase? Can I use PrivacyNotes at work, and is there a team plan?

Still stuck? Ask your AI agent.

You get an answer in seconds instead of waiting for a reply. Your assistant reads all 84 answers and every import guide at once, so it can combine them, follow up on your question, and explain it in your own words. We never see any of it, because we do not run a chatbot.

  1. Copy the prompt.
  2. Paste it into ChatGPT, Claude, Gemini, or any other AI assistant.
  3. Ask your question, in your own language.
  4. Keep that chat open. Next time, ask straight away.
Show AI prompt 
Answer my questions about PrivacyNotes using only its help center and its changelog.

Start here: https://privacynotes.app/llms-index.txt
It lists every question with the page that answers it. Fetch the one or two that match mine.
If you can only make one request, fetch https://privacynotes.app/llms-full.txt instead.
If you cannot fetch a .txt or .md file, read https://privacynotes.app/help and https://privacynotes.app/changelog instead.

For what changed, or where something moved, fetch https://privacynotes.app/changelog.md.

Rules:
- Use only those pages. If they do not answer something, say so instead of guessing.
- Never invent a feature, a menu path, a price, or a limit.
- End your reply with the "Source:" URL from the page you used, exactly as written.
- Reply in my language.
- Never ask me for my recovery phrase, my PIN, or the contents of a note.

If no question follows, ask me what I would like to know.

My first question:

Never paste your recovery phrase, your PIN, or a note into an AI.