# Why did my file upload fail?

The error names which ceiling you hit. Per file: 5 MB on Free, 50 MB on Pro, 100 MB with any storage add-on. In total: everything you sync must fit your account's storage (50 MB Free, 500 MB Pro, more with add-ons), so a full quota fails an upload even when the file itself is small. Any file type is accepted.

Check the storage bar in the Files view or under Settings > Storage, then pick the cheapest fix: [free up space](https://privacynotes.app/help/storage-usage/), upgrade, or shrink the file (phone photos are often multi-MB originals; a compressed JPEG is a fraction of the size). Uploads also need a connection: files do not queue while offline.

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Source: https://privacynotes.app/help/upload-failed